Best Colleges and Degrees For Help Desk Engineers

Beyond that technical proficiency, they must also have excellent interpersonal skills to interact with customers. This week, the Florida Board of Governors will approve a list of bachelor’s degree programs called “Programs of Strategic Emphasis” that are economically valuable to state businesses. Nineteen of the bachelor’s degree programs on the list are in engineering, as are seven of the master’s degree programs and 15 of the doctoral programs (my field, physics, is also on the doctoral list). You might work as a penetration tester, performing simulated cyberattacks to help organizations identify weak points in their defenses.

• We ranked the top skills for help desk engineers based on the percentage of resumes they appeared on.
• Nearly every modern business relies on applications and software to manage data.
• Using our career map, a help desk engineer can determine their career goals through the career progression.
• Whereas help desk engineers have higher pay in the finance industry, with an average salary of $67,498.
• They help in solving the technical difficulties the customers face with their products or services.
• If you’re hiring for contract work or on a per-project basis, hourly rates for help desk engineers in the US typically range between $17 and $35 an hour.

Or, you could become a cybersecurity engineer, designing and implementing security measures to protect sensitive information from cyber threats. Cybersecurity engineers must be able to write secure code in languages like Python, C++, Ruby, and Bash. Network security is a core competency, as you’ll work with firewalls, encryption technologies, and virtual private networks (VPNs). If you’re ready to enter the world of Information Technology (IT), you need job-ready skills. This course enables you to develop the skills to work with computer hardware and operating systems, and is your first step to prepare for all types of tech related careers that require IT Fundamental skills.

Help Desk Engineer Related Careers

Here are the most common colleges for help desk engineers in the US based on their resumes. Help desk engineers often get their degrees at University of Phoenix, DeVry University, and Strayer University. https://remotemode.net/become-a-help-desk-engineer/ Other common majors for a help desk engineer include computer information systems and information technology. Technical knowledge isn’t the only thing you’ll develop at the help desk.

One of the drivers of that growth came from the knowledge contained in the system guiding her IT department. Tech professionals need to stay current with the latest trends and technologies. Following the activity of industry leaders on social media or YouTube can be an effective way to keep up-to-date. https://remotemode.net/ This practice can help you discover in-demand skills employers are currently interested in. You can also join relevant communities and forums to connect with other professionals in your industry. If you enjoy working with people and technology, this position could be a great fit for you.

Be Willing to Learn

An information engineer should have excellent technical skills, as well as a strong command of programming languages and system codes. On average, desktop support specialists reach similar levels of education than help desk engineers. Desktop support specialists are 2.1% less likely to earn a Master’s Degree and 0.6% less likely to graduate with a Doctoral Degree. The annual salary of desktop support specialists is $7,482 lower than the average salary of help desk engineers. Those who are interested in how devices work together to power computer systems may enjoy a career in systems engineering. They focus on translating an organization’s needs into technical solutions.

These are the types of transferrable skills that will stick with you on your journey of climbing the corporate ladder in the IT industry. “Technical knowledge doesn’t always stay relevant, but the ability to quickly research and master new challenges will never go down in value,” explains Nick Teeple, co-founder of  Skyline Servers. Information engineers typically earn higher educational levels compared to help desk engineers. Specifically, they’re 7.8% more likely to graduate with a Master’s Degree, and 0.3% more likely to earn a Doctoral Degree. A public information campaign aimed at parents like the one I propose here would be relatively inexpensive. Sign up for a free Dice profile, add your resume, discover great career insights and set your tech career in motion.

What education do you need to become a help desk engineer?

They’re also known for soft skills such as Customer-service skills, Listening skills, and Speaking skills. Browse through our resume examples to identify the best way to word your resume. Then choose from 5+ resume templates to create your help desk engineer resume.

Working as a help desk technician can give you the opportunity to gain sought-after soft skills that are critical in the IT field, including communication, critical thinking and prioritization. If you’re serious about launching an IT career, one of the most-likely first stops you’ll consider on your career path is to work as a help desk technician. But if you’ve frequented any tech-related forums, you know there are plenty of tales out there highlighting the struggles that come with assisting users who barely know the difference between a mouse and modem. You may already have some qualifications to become a help desk technician today. For example, if you’ve worked in customer service before then you have a solid foundation, but you may need to build your technical skill set. 51.1% of help desk engineers graduate with a bachelor’s degree, and 6.3% of people in this position earn a master’s degree.